Customer Experience (CX) Ecosystem

Strategic Skill for IT Channel Partners 

Going digital is opening up new opportunities for IT channel partners. New approaches to partnering and collaboration can help IT channel partners evolve from a product-centric logistics and inventory mindset to a customer-focused services-driven future that increases their relevance within the wider partner ecosystem. Building strong customer experience (CX) capabilities is an important part of the transformation path.

IDC Info Snapshot presents new approaches to partnering and collaboration [1].

Download your copy today

[1]IDC Info Snapshot, Customer Experience (CX) Becomes Strategic Skill for IT Channel Partners developing service-based Propositions. IDC #EUR148000221, Jan 2022.