Hotels are in the business of guest satisfaction and hospitality. And guest satisfaction isn’t only about delivering a friendly experience – it directly impacts a hotel’s reputation and occupancy rate. Studies show that issues with guest rooms represent 42% of all hotel complaints1 and decrease loyalty by more than 11%. On the other hand, if a hotel can increase its review scores by just one point on a five-point scale, it can raise its price by 11.2% and still maintain the same occupancy or market share.2 Guest satisfaction thus has a direct impact on revenue.
Guest room energy consumption accounts for between 40 and 80% of energy use within the hospitality industry.
Studies show that hotels can spend up to 6 percent of all operating costs per available room. Learn how guest room management solutions can help you significantly reduce those costs.